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An Inconvenient Kiosk
(features of a good kiosk)
Self Service World
Posted:
July 19, 2006
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How Good Is Your Customer Service?
(take quiz and compare to benchmarks)
Target Market Magazine
Posted:
July 14, 2006
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Practical Presto!
(tools for marketing automation and campaign management)
CRM Magazine
Posted:
July 12, 2006
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Wal-Mart Looks to Tailor Stores to Customers
(adapting to customer needs)
The Sun News (via ECommerce Times)
Posted:
July 10, 2006
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Can Marketers Ever Catch Up?
(the need to reach consumers via multiple channels)
DM News
Posted:
June 23, 2006
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Preparing for Storms Fosters New Business
(responding to the market)
WSJ StartupJournal
Posted:
June 22, 2006
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Live-Assisted Sales Create New Possibilities
(adding live customer service to kiosks)
Kiosk Marketplace
Posted:
June 16, 2006
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Beyond E-Commerce Is R-Commerce
(relationships in online business)
CRM Daily
Posted:
June 9, 2006
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For Many Women, Finding Plus-Size Clothes is Still a Reach
(unsatisfied customer needs)
Pittsburgh Post-Gazette
Posted:
May 23, 2006
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Major US Airlines Cannot Count on Customer Loyalty
USA Today
Posted:
April 21, 2006
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Five Components of Personalization
iMedia Connection
Posted:
April 7, 2006
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Bringing the Web to Consumers
(Internet connected kiosks at big retailers)
Internet Retailer
Posted:
April 5, 2006
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Beware of Dissatisfied Consumers: They Like to Blab
Knowledge @ Wharton
Posted:
March 17, 2006
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Identifying and Prioritizing Customers in the Call Center
CRM Daily
Posted:
March 16, 2006
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A Satisfied Customer Isn't Enough
Harvard B-School Working Knowledge
Posted:
March 7, 2006
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Self-Checkout and the Customer Relationship
(how customers respond to kiosks)
Kisok Marketplace
Posted:
March 2, 2006
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Call Center Outsourcing Slows
(audio clip)
NPR
Posted:
February 24, 2006
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How They Know What You Like Before You Do
(use of recommendation technology)
Christian Science Monitor
Posted:
February 17, 2006
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Inside Telesales: How to Sell More to Your Installed Base
DM News
Posted:
February 9, 2006
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6 Common Contact Center Mistakes
detination CRM
Posted:
February 2, 2006
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