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Call Centers Tap People Who Will Work at Home
WSJ Startup Journal
Posted:
January 13, 2006
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Other Regions Chip Away at Asia's Contact-Center Outsourcing Lead
CRM Buyer
Posted:
January 9, 2006
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Vermont Store Revives Beloved Products of Yore
(responding to customer requests - audio clip)
NPR
Posted:
December 23, 2005
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Have It Your Way: Kiosks About to Make Impact in QSRs
(kiosks in fast food outlets)
Kiosk Marketplace
Posted:
December 23, 2005
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Marketing With a Personal Touch
(building customer relations with greeting cards)
BusinessWeek
Posted:
December 16, 2005
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Answering the Call: The Best of CRM
(summary of CRM products)
CRM Daily
Posted:
December 9, 2005
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Does Your Company Belong in the Blogosphere?
Harvard B-School Working Knowledge
Posted:
December 7, 2005
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In-Store Kiosks: The Next Chapter
DMNews
Posted:
December 2, 2005
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11 Ways to Ensure CRM Success
destinationCRM
Posted:
December 2, 2005
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Focusing on the Total Customer Experience
(customer relations in banking industry)
CRM Daily
Posted:
November 28, 2005
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When Customers Want to Hear from You
Harvard B-School Working Knowledge
Posted:
November 23, 2005
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Big-Ticket Vending: Two Success Stories
Kiosk Marketplace
Posted:
November 18, 2005
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Organizing CRM Around the Customer
CRM Daily
Posted:
November 10, 2005
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The Three Ds of Customer Experience
(improving customer satisfaction)
Harvard B-School Working Knowledge
Posted:
November 7, 2005
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The Ultimate One-to-One Tool
(customer personalization using the Internet)
Target Marketing Magazine
Posted:
November 4, 2005
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Marketing: Guerrilla-Style Tactics to Win Freesheet War?
(creating value in free products)
The Sunday Times
Posted:
October 25, 2005
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Controversy Surrounds Drug-Dispensing Kiosks
Kiosk Magazine
Posted:
October 18, 2005
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Apply Prisoners' Dilemma to Marketing Efforts
DM News
Posted:
October 14, 2005
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Amazon Goes Digging for Loose Change
(credit for coins)
DMNews
Posted:
October 11, 2005
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Can Wi-Fi Kiosks Make the Cut?
KioskMarketplace
Posted:
October 7, 2005
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