Managing Customers

Listed below are Internet stories and news items associated with the Managing Customers topic area.

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Creating Brand Awareness (with CRM) Computerworld Posted: September 22, 2004

What's the Difference Between CRM and PRM? destinationCRM Posted: September 15, 2004

What Is Your CRM Personality? CRM Daily Posted: September 11, 2004

Firms Skirt No-Call Rules Denver Post Posted: August 23, 2004

Advertising.com: Behavioral Targeting Unlocks Web's Potential Baltimore Business Journal Posted: August 18, 2004

Making the Right Call destinationCRM Posted: August 12, 2004

Store Kiosks Finally Come of Age in Multi-Channel Strategies Internet Retailer Posted: August 1, 2004

Personalization Provides the Foundation for Profits DM News Posted: July 29, 2004

Speaking CRM (voice enabled systems) Computer Business Review Online Posted: July 29, 2004

Your Customers: Use Them or Lose Them Harvard B-School Working Knowledge Posted: July 21, 2004

CRM.GOV destinationCRM Posted: July 6, 2004

The ROI of Online-Customer Profiling CRM Daily Posted: June 26, 2004

The Truth About CRM Industry Analysts CRM Buyer Posted: June 19, 2004

Cuckoo For Customers Fast Company Posted: June 4, 2004

Head-to-Head: One Demand CRM Applications (multiple part series) CRM Daily Posted: May 29, 2004

Knowledge-Powered Service Line56 Posted: May 26, 2004

Marketing Gets With the Program Computerworld Posted: May 25, 2004

State of the Retail Kiosk Market Kiosk Magazine Posted: May 19, 2004

CRM Superstars CRM Magazine Posted: May 14, 2004

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