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Call Center Management
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Principles of Marketing Tutorials |
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This Topic Area is also Mentioned in the Following KnowThis.com Tutorials:
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Marketing Stories for Topic Area |
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The Weblinks Collection |
- CallCenterOps *The resources on this site include, among other things, a call center glossary, job postings, articles and listings of upcoming industry events.
- ContactCenterWorld.com *An extensive site with many resources including articles, case studies, an Ask the Expert section, job information and much more. Unfortunately, while newer material is available to users at the limited access registration level (free), accessing material on the majority of the site requires a fee that can get expensive.
- International Customer Management Institute *Site has many features include access to article archives from CallCenter Magazine and knowledge base.
- Telemarketing - FTC *The US Federal Trade Commission offers several how-to articles for businesses and consumers including rules for selling via telemarketing.
- Teleplaza *Directory and other information pertaining to call centers.
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Managing Customers Main 