Managing Customers

Self Service and Point of Purchase Kiosks

This topic area looks at the growing use of self service methods and technologies including the growing use of point-of-purchase kiosks in the retail area.

Principles of Marketing Tutorials
This Topic Area is also Mentioned in the Following KnowThis.com Tutorials: Managing Customers Retailing Click Here to See List of All Principles of Marketing Tutorials

Marketing Stories for Topic Area

Kiosks Bring Increased Efficiency and Sales to Supermarket Delis Stores Magazine
Self-Service Allows Consumers to Pile Up the Goods, Avoid Dealing With People (growth of self check-out) Pittsburgh Post-Gazette
Self-Service 2.0 (where self service technologies are heading) Self Service World
Seattle Airport Swaps Counters for Kiosks NPR [audio]
Self-Service Becoming the American Way ECommerce Times
Change For a Dollar (future of vending machines) Fast Company

Click Here to See All 22 Stories for Topic Area

The Weblinks Collection
Self Service and Kiosk Association Trade organization site with news, articles, company listings and other helpful resources. Self Service World* *This trade magazine site focuses on kiosks and contains good articles, industry directories, kiosk research, industry awards and more.

Managing Customers Tutorial
See why customers are so important in marketing in the Managing Customers section of our highly detailed Principles of Marketing tutorial. Click Here for Tutorial