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1 |
The Art of the Soft Sell (focusing sales on the customer) BusinessWeek
Posted:
October 23, 2009
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2 |
The Customer is King (improving customer service through careful shipping decisions) Internet Retailer
Posted:
October 8, 2009
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3 |
Use Twitter to Find Customers (how some companies are using) Inc. Magazine
Posted:
July 20, 2009
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4 |
Made-to-Order Magazine Lets Readers Choose (build your own magazine) USA Today
Posted:
March 19, 2009
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5 |
If You Don't Know What Your Customer Values, You're Not Selling It (the need to understand what customers value) IndustryWeek
Posted:
February 5, 2009
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7 |
Perkonomics (enhancing customer value through perks) Trendwatching
Posted:
October 2, 2008
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9 |
Where Customers Go to Praise (or Bash) You (online site for customer venting) BusinessWeek
Posted:
August 16, 2008
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10 |
Best Buy Kiosks Aim to Snag Customers on the Fly (retailer expands into kiosks) ECommerce Times
Posted:
August 16, 2008
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12 |
Customer Feedback: Mind if I Ask You a Few Questions? (the value of talking to customers) CRM Buyer
Posted:
July 26, 2008
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14 |
Humanizing the Online Customer Experience (improving online customer service) CRM Buyer
Posted:
June 25, 2008
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16 |
Making the Most of Customer Service CRM Daily
Posted:
April 11, 2008
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17 |
Thousands of Posts Flood Starbucks Site (offering customers the opportunity to suggest changes) San Francisco Chronicle
Posted:
April 9, 2008
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18 |
What's CRM? (basic startup information on CRM) SmartMoney
Posted:
April 2, 2008
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19 |
The Rise of the Stochastic Model (What’s That?) (method for predicting customers) Multichannel Merchant
Posted:
March 18, 2008
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