With a direct distribution system, the marketer reaches the intended final user of their product by distributing the product directly to the customer. That is, there are no other parties involved in the distribution process that take ownership of the product. The direct system can be further divided by the method of communication that takes place when a sale occurs. These methods are:
Direct Marketing Systems
With this system, the customer places the order either through information gained from non-personal contact with the marketer, such as by visiting the marketer’s website, ordering from the marketer’s catalog, or through personal communication with a customer representative who is not a salesperson, such as through toll-free telephone ordering.
Direct Retail Systems
This type of system exists when a product marketer also operates their own retail outlets under an independent channel arrangement. As previously discussed, Starbucks’ own stores would fall into this category.
Personal Selling Systems
The key to this direct distribution system is that a person, whose primary job responsibility include creating and managing sales (e.g., salesperson), is involved in the distribution process, generally by persuading the buyer to place an order. While the order itself may not be handled by the salesperson (e.g., buyer physically places the order online or by phone), the salesperson plays a role in generating the sales.
Assisted Marketing Systems
Under the assisted marketing system, the marketer relies on others to help communicate the marketer’s products but handles distribution directly to the customer. The classic example of assisted marketing systems is eBay which helps bring buyers and sellers together for a fee. Other agents and brokers would also fall into this category.