As we have seen throughout the Principles of Marketing Tutorials, marketers consider many factors when making decisions. Of course, the main factors are those directly associated with how customers (including distribution partners) respond to an organization’s marketing efforts, such as how they may react to changes in a product, new advertisements, special pricing promotions, etc.
But when making decisions, marketers face other concerns that are not directly customer related. For instance, as we discussed in the Promotion Decisions Tutorial, marketing decisions (e.g., major advertising campaign) may place pressure on other areas of the organization (e.g., production, shipping) to prepare for potential increase in demand. Other examples of how marketing decisions may have an impact include:
- As we noted in our definition of marketing in the What is Marketing? Tutorial, decisions must be made with an understanding of the value these provide not only to customers but to the marketing organization. Consequently, marketers must be aware of how their decisions fit with the overall objectives of the organization. For example, a company whose goal is to be the low-price leader may have concerns if the company’s marketing department wants to market a high-end product, since this would go against the reputation and core strengths of the company.
- Marketing decisions also directly affect an organization’s financial condition. Marketers’ efforts generate the funds (i.e., sales) needed for the organization to survive, but do so while using the organization’s resources (e.g., funds). Controls must be put in place to ensure the results of what the organization spends through marketing meet expectations (i.e., meets return on investment goals).
- In the Managing External Forces Tutorial, we showed that marketers’ decisions may affect peripheral stakeholders who are not directly connected to the marketing organization but have the potential to impact the organization if issues arise that draw their attention.
Because marketing decisions have both internal and external impact, marketers are wise to make their decisions only after engaging in a careful, disciplined planning. Marketers who make hasty, off-the-cuff decisions without regard to the implications are taking risks that may lead to problems. Instead, marketing decisions should be made with consideration of how these affect others and the organization’s resources required to carry out the plan.