On the surface, it seems a product is simply a marketing offering, whether tangible or intangible, that someone wants to purchase and consume. In which case, one might assume product decisions are focused exclusively on designing and building the consumable elements of goods, services, or ideas.
In actuality, while decisions related to the consumable parts of the product are extremely important, the total product consists of more than what is consumed. The total product offering and the decisions facing the marketer can be broken down into three key parts:
- Core Benefits
- Actual Product
- Augmented Product