For many years, product delivery was considered a relatively unexciting part of retailing. Marketers working in the retail industry often gave short shrift to delivering orders to their customers, preferring to focus their efforts on more exciting decisions, such as store design, product selection and promotion.
But in today’s retail environment, where competition can be brutal and profit margins thin, enhancing product delivery is now being viewed as a critical strategic decision. And at the forefront of changing how customers obtain products is Amazon.
A few weeks ago, we noted how advertising spending through digital media had reached new heights and is now nearly on par with television advertising in terms of total media spending. We even suggested, that in the very near future, television advertising, long the king of ad spending, will soon be supplanted by spending on digital media.
However, despite more people watching television on mobile devices or subscribing to video content services (e.g., Netflix) or reducing the number of channels they have available through cord-cutting packages, the future of television advertising may not be so dire. In the U.S. this media outlet continues to attract a massive amount of ad money and will likely remain that way for many years to come.
When it comes to keeping secrets, there is a great old saying: “Loose lips sink ships.” This saying was originally developed during World War II by the U.S. War Advertising Council to warn people not to speak about the movement of naval vessels for fear the enemy would find out. In the marketing world, executives often invoke this phrase in staff meetings to stress the importance of keeping quiet about upcoming marketing plans.
Indeed the key concern when an executive announces a “loose lips” directive is so that competitors will not learn about strategic plans before these are implemented. If they do, the marketer’s element of surprise is lost and so too may be their marketing advantage. Consequently, depending on the importance of the plan, if a company discovers an employee has discussed the plan outside the marketing department’s inner circle, the employee could face tough justice including possibly losing their job.